Before Pivot Creative Media was an agency, it was just an email, laptop, and the willingness to figure things out. Then one day, we got a call from a friend:
“Hey… my website’s broken. Can you take a look?”
We had no idea that simple favor would teach us one of the most important lessons about running a business.
The “Simple Fix” That Wasn’t So Simple
We thought it would be easy—maybe swap out a plugin, reinstall WordPress, A record changes, tweak some settings, and be done in an hour.
Instead, it was chaos.
- Script injection attacks
- Hundred of malicious WP users
- No backups
- Who knows what else
What started as a quick fix turned into a full rebuild. We stayed up late, drank too much coffee, and rebuilt the site piece by piece until it worked.
The Lesson We Didn’t Expect
When we launched the new site, our friend didn’t just say “thanks.” They lit up. They told us their business finally felt legitimate. They started getting calls from real customers.
That’s when it clicked for us: this wasn’t just about code or design. This was about impact.
Fixing that site taught us:
- Every broken website is an opportunity to build something better.
- People don’t hire us for pixels or plugins—they hire us to help their business grow.
- The best projects aren’t transactions; they’re relationships.
How We Work Today
That “favor” turned into one of our first clients. And even though we’ve grown a lot since then, we still approach every project like that first one:
- We dive deep, even if it’s messy.
- We solve problems, even the ones you didn’t know you had.
- We treat every website like it’s the one that will change everything for our client.
Because sometimes… it really does.
The Takeaway
That one late-night website rescue taught us what Pivot Creative Media would become: an agency that fixes problems, builds partnerships, and cares way too much (and we’re okay with that).
Need your own “website rescue?” We know the feeling. And we’re ready to help.
