Privacy Policy.

Effective Date: Jan. 1st 2024

At Pivot Creative Media (“we”, “us”, or “our”), we’re committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website or contact us through our forms.

1. Who We Are

Business Name: Pivot Creative Media
Business Address: 660 Victory Street, LaSalle, ON N9J 1V7, Canada
Email: hello@pivotcreativemedia.com
Website: www.pivotcreativemedia.com

2. What Information We Collect

a) Information You Provide

When you fill out a form on our website, we may collect:

Your name (first and last)
Your email address
Your phone number
Business or project details you share voluntarily

This data is stored securely in our WordPress database.

b) Information We Collect Automatically

When you visit our website, we may automatically collect:

Your IP address
Browser type and device information
Pages viewed and time spent on site
Referring website
General location data

3. Cookies & Tracking Tools

We use cookies and similar technologies to understand how you interact with our site and to run ads across platforms. These tools help us improve performance and tailor experiences.

We may use:

Google Analytics for traffic insights
Meta Pixel (Facebook) for ad tracking
Hotjar for heatmaps and user interaction tracking
Microsoft Clarity for session replays and user behavior

You can disable cookies through your browser settings, but doing so may affect site functionality.

4. How We Use Your Information

We may use the information collected to:

Respond to inquiries and requests
Deliver digital marketing services
Improve our website and user experience
Run advertising campaigns on platforms like Google and Facebook
Track performance of website content and marketing strategies

We do not sell or trade your personal information.

5. Data Storage & Security

Your form submissions are stored on our secure WordPress database and protected by hosting security measures. We take reasonable steps to safeguard your data, but no online system is 100% secure.

6. Third-Party Services

We may share limited data with third parties who help us run our business. These include:

Google (Analytics, Ads)
Meta (Facebook/Instagram Ads)
Hotjar
Microsoft Clarity
Our website hosting provider

These services only access your data to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

7. Your Rights

If you’d like to access, correct, or delete the personal information we have about you, just reach out to us at hello@pivotcreativemedia.com. We’ll respond as quickly as we can.

8. External Links

Our website may contain links to other websites. We’re not responsible for the privacy practices or content of any third-party sites. We recommend reviewing their privacy policies if you choose to visit them.

9. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect any personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” at the top of this page. Continued use of the website after changes means you accept the revised policy.

11. Contact Us

For any questions or concerns about this Privacy Policy, feel free to contact us:

Pivot Creative Media
hello@pivotcreativemedia.com
660 Victory Street, LaSalle, ON N9J 1V7, Canada